LULA Return Policy - No Regrets, Just Returns
Returns
If your LULA nursing wear didn’t quite make your heart skip a beat, no worries! You’ve got 14 working days to return any item and receive a refund.
We accept returns for customer remorse under the following conditions:
- The item must be in the same condition you received it—unworn, unused, with tags, and in its original packaging.
- You’ll need the receipt or proof of purchase.
- For customer remorse returns, shipping costs are on you.
- Need a size exchange? No problem! We’ll cover one exchange for you, completely FREE.
To start a return or exchange, simply email us at info@thelulawear.com with the following details:
- Your name, address, and phone number
- Your order number (found on your receipt)
- The item(s) you want to return or exchange, including name, color, and size
- For exchanges, let us know what size/color you’d like instead
- A brief reason for the return or exchange
Damaged, Incorrect, or Faulty Products
At LULA, we carefully review every order before sending it out to ensure top-notch quality. But, we get it—mistakes can happen. If you receive an incorrect item or notice any faults with your nursing wear, please contact us at info@thelulawear.com within 14 days of receiving your order. We’ll get right on it and make things right.
We’ll cover return shipping costs in these cases—just use the prepaid return label we’ll provide!
Taxes & Duties
If you're ordering from outside the EU, please note that import duties and taxes imposed by your country are non-refundable. We wouldn’t want any surprises at customs!
Cancelling an Order
You can cancel your order within 24 hours before it’s shipped. If it’s already on its way to you, no worries—just refer to the return policy above for the next steps.
Lost Shipments
If it's been more than 2 days since your expected delivery date, please reach out to us at info@thelulawear.com. We’ll need at least 5 days to investigate your shipment with the courier. If we can’t track your shipment after that, we’ll declare it lost and either issue a full refund or send a replacement—your choice!
Refund Process
Your refund will be processed once we’ve received your returned items and confirmed they meet all return requirements. Once approved, expect your refund within 5-10 business days, credited back to your original payment method.
