Shipping Policy

Shipping Method

FREE Shipping Across Europe & UK on Orders Over 80€

For safe and reliable delivery, we partner with trusted providers like EMS, DPD and Omniva—ensuring your order reaches you securely, wherever you are!

Shipping costs can vary and will be calculated at checkout.

Estimated Delivery Timeframes by Region

• Europe & UK: 2–8 working days
• Worldwide: Up to 12 working days

Delivery times are approximate. During holidays and peak sales periods, please allow an additional 2–3 days.

Duties and Taxes

When placing an order from a country outside the European Union (EU), please be aware that additional duties and taxes may be applied upon receiving your shipment. These charges are the recipient's responsibility. LULA is not obligated to notify customers about these additional costs. For detailed information about local tariffs, we recommend contacting your local customs office.

🇬🇧 UK Customers – Important VAT Notice

• Purchase without VAT: You can currently buy items excluding VAT at checkout.

• VAT will be applied on delivery: Please be aware that VAT will be added when your order arrives.

• We’re improving: We apologize for this inconvenience and are actively working on solutions for a smoother shopping experience in the near future.

If you need to return an item for any reason, please note that LULA will not refund any customs duties or taxes paid upon delivery. We apologize for any inconvenience this may cause.